Specializing in user-centered research, service design, program management, and content strategy, I lead a team of content strategists and user experience professionals working in close concert with web developers, engineers, and stakeholders to set and execute project goals and milestones and build new and innovative digital solutions for clients and their customers.
Specialties: Solving human-centered problems, creating solutions that span the entire customer journey, analyzing quantitative data to develop qualitative insights, communicating complex topics to large and diverse audiences, understanding user needs and designing solutions around them, creating strategic plans and following through with tactical and agile planning to see a design completed through development and launch.
In addition, I continue to be a student and advocate of user-centered design as an active member of the Design community in the greater DC area. In 2018, I acquired my Specialization in Design Thinking and Innovation from the University of Virginia Darden School of Business. I continue to advocate for the growth and expansion of User-Centered Design by founding Frederick User-Centered Design, where untapped and underserved UCD practitioners can meet and grow in their practice. I also organize Healthcare Experience Design | DC where members apply User-Centered Design to the many challenges and opportunities in the Healthcare industry.