McDermott User-Centered Strategy & Service Design
Digital Strategy & Human-Centered Product and Service Design
Specializing in User-Centered Research and Product & Service Design. Living in the greater Washington, DC area and working globally.
Focus Areas
Specializing in user-centered research, service design, and program management, I lead a team of user experience professionals working in close concert with web developers, engineers, and stakeholders to provide user-centered insights that are strategic in nature, business-first, and future-thinking. Specialties: Solving human-centered problems, creating solutions that span the entire customer journey, maximizing web user experience, creating web content strategies, performing comprehensive content analysis, analyzing quantitative data to develop qualitative insights, communicating complex topics to large and diverse audiences, understanding user needs and designing solutions around them, creating strategic plans and following through with tactical and agile planning to see a design completed through development and launch.
User-Centered Research & Service Design
As the web continues to be inundated with new tools and content, the focus needs to be not just on what’s out there, but on how people interact with everything that’s available to them.
Business Development & Program Management
The best business development is ensuring the success of your existing clients
Content Strategy
From a digital perspective, content and it’s consumption is why the web exists. For the last two decades, I’ve been helping to define and refine content strategy, and its role throughout the design process.
Projects & Solutions
See the challenges, methods, solutions, and overall benefit in the sampling of project case studies.
An ongoing portfolio of challenges faced and the tools and resources used to solve them. . .
Functional Areas of Expertise
