Specializing in User-Centered Research and Service Design that enhances product and program management. Living in the greater Washington, DC area and working globally.
Functional Expertise
Depth-of-knowledge across multiple functional specialties improves the likelihood of success for any project. Understanding how each specialty influences the other is critical when working on a team. Below are some areas of expertise.
User-Centered Research & Service Design
As the web continues to be inundated with new tools and content, the focus needs to be not just on what’s out there, but on how people interact with everything that’s available to them.
Business Development & Program Management
The best business development is ensuring the success of your existing clients
Content Strategy
From a digital perspective, content and it’s consumption is why the web exists. For the last two decades, I’ve been helping to define and refine content strategy, and its role throughout the design process.
Projects & Solutions
An ongoing portfolio of challenges faced and the tools and resources used to solve them. . .
See the challenges, methods, solutions, and overall benefit in the sampling of project case studies.
Site Redesign and Migration | Design Sprints | New User-Centered Site Design